




Breakfast was a bit of a rush; starting at 7:30, there was already a long queue of hotel guests standing outside the refectory at 7:15. Once it opened, it proved admirable with handling a vast number of guests - hundreds of them - much faster than a hotel. Breakfast was fabulous - full Scottish - beating breakfasts south of the border hands down. Bacon, sausages, Stornoway black pudding, fruit, cereal - everything. And service with a smile - after breakfast, I was hovering around the clearing area with a mug of hot coffee; the cleaning lady could see my dilemma - I was in a hurry but my coffee was too hot to drink - so she offered to fetch me a paper cup to pour in into. Such customer service - based on human understanding and kindness - cannot be taught. I can say that I've experienced this a few times in the UK, but sadly, never in Poland; taking the initiative to anticipate customer needs will take a generational shift to introduce here.
This time last year:
And the Lord spaketh unto the Tribe of Hipsters
This time two years ago:
Poland's presidential elections - knife's edge
This time three years ago:
In search of a good Polish beer
[I must say the choice is much better these days!]
This time four years ago:
In the Solstice garden
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